1. Introduction
DNA Labs Kenya (“DNA Labs,” “we,” “our,” “us”) operates the website https://dnalabskenya.com (the “Site”). The Site and any test reports, blog posts or educational tools we provide are offered strictly for information, education and research. They do not create legally enforceable rights, warranties or guarantees, and should never replace advice from a qualified health-care professional. By visiting or submitting information to the Site, you acknowledge the potential for technical or biological error in any genetic test and accept that DNA Labs Kenya is not liable for such inaccuracies.
2. Scope & Purpose
This Policy explains what personal data—including highly sensitive genetic data—we collect, how we use it, the limited circumstances in which we share it, and the safeguards we apply. It follows widely accepted privacy principles for genetic services such as transparency, consent, security and limited onward transfer.
3. What We Collect
We may collect:
- Identification details (name, address, phone, e-mail).
- Biological samples (blood, saliva) and the genetic information derived from them, which regulators classify as sensitive personal data2.
- Health history you or your clinician provide.
- Payment information.
- Technical data (IP address, device type, cookies).
4. Why & How We Use Your Data
We process data to:
- Perform the test you or your clinician ordered and generate a report.
- Improve laboratory quality, validation and variant re-classification over time.
- Communicate results to you and/or the authorised health-care provider.
- Conduct internal research after de-identification, unless you opt out.
No data are used for marketing without your explicit consent.
5. Legal Basis & Consent
Submitting a sample constitutes informed consent for us to analyse it and create a report; this is our primary legal basis for processing. Consent for any secondary research is optional and refusal never affects the diagnostic service.
6. Sharing & Disclosure
- We never share identifiable genetic data with employers, insurers, or public databases without your explicit consent, except when legally required.
- Accredited service providers (e.g., couriers, sequencing partners) receive only the minimum data necessary and are contractually bound to our privacy standards.
- De-identified or aggregate data may be shared with scientific databases such as ClinVar to advance medical knowledge.
7. Security Measures
Genetic data receives the highest level of technical, physical and administrative protection, including encryption in transit and at rest, restricted laboratory access, and staff privacy training1.
8. Retention & Destruction
Personal data are kept only as long as necessary for the purpose collected and to comply with applicable laws, after which samples are destroyed and digital files securely deleted or de-identified.
9. Your Rights
Subject to Kenyan law, you may request to access, correct or delete your personal data by e-mailing privacy@dnalabskenya.com. We will respond within a reasonable timeframe consistent with guidelines for genetic laboratories.
10. Cookies & Analytics
The Site uses cookies for basic analytics and site performance. You can disable cookies in your browser without affecting access to educational content, though some functions may degrade.
11. International Transfers
Because we occasionally use global cloud or sequencing partners, your data may be processed outside Kenya. All such transfers observe equivalent safeguards and contractual protections.
12. Children’s Privacy
Tests for minors (under 18) require the documented consent of a parent or legal guardian. We do not knowingly collect data directly from children via the Site.
13. Disclaimers & Limitation of Liability
- All content and reports are provided “as is” without any warranty, express or implied.
- DNA Labs Kenya disclaims responsibility for decisions made or actions taken based on our reports; always consult a licensed clinician.
- While we follow rigorous quality protocols, no genetic test is 100 % accurate; sampling errors, rare variants or technical issues may affect results.
- To the fullest extent permitted by law, DNA Labs Kenya shall not be liable for direct, indirect, incidental or consequential damages arising from the use—or inability to use—our Site, information or tests.
14. Changes to This Policy
We may update this Policy periodically. Continued use of the Site or our services after any change signifies acceptance of the revised terms.
15. Contact
Questions, requests or complaints should be directed to:
Privacy Officer, DNA Labs Kenya
E-mail: privacy@dnalabskenya.com
Phone/WhatsApp: +254 7 234 488 88
By accessing our Site or submitting a sample you confirm that you have read, understood and agreed to this Privacy Policy and its disclaimers.