Frequently Asked Questions

After you submit a request through our platform, a certified genetic counselor will call you within 15 minutes. They will verify your prescription, confirm the test selection, explain the specimen requirements, and help finalize your booking.

Genetic testing is a medical procedure that requires clinical validation. Ordering the wrong test can lead to inaccurate results, wasted money, and delayed diagnosis. Our counselor verification step ensures you get the right test every time.

Turnaround times vary by test. Standard panels take 7-14 days, while comprehensive tests like Whole Exome Sequencing may take 4-6 weeks. The exact turnaround time is displayed on each test page.

While a prescription is recommended for clinical accuracy, it is not always mandatory. Our genetic counselors can help determine the appropriate test based on your medical history and concerns. However, having a prescription ensures the test is medically indicated.

Most genetic tests require a blood sample (2-3ml EDTA tube). Some tests accept saliva or buccal (cheek) swab samples. The specific requirements are listed on each test detail page.

Absolutely. Your genetic data is protected under strict privacy laws. We never share your genetic information with third parties without your explicit consent. All data is encrypted and stored securely.

Our laboratories operate under an ISO 9001:2015 quality management system and are KMLTTB regulated, with ISO 15189 accreditation in progress. Current certifications and quality standards for our partner laboratories are listed on our Accreditations page.

Yes! Our certified genetic counselors are available for pre-test consultations. They can help you understand which tests are appropriate, what the results might mean, and how to interpret them in the context of your health.

In some cases, genetic tests may return inconclusive results or identify Variants of Uncertain Significance (VUS). Our genetic counselors will explain what this means and recommend any follow-up testing that may be needed.

Insurance coverage for genetic testing varies by provider and plan. Our counselors can help you understand your coverage options and provide the necessary documentation for insurance claims.