1. Who We Are and Scope
This Privacy Policy explains how DNA Labs Kenya (“we”, “us”, “our”) collects, uses, stores, and protects personal, health, and genetic information when you visit our website, contact us, or use our laboratory services. It applies to patients, website users, referring doctors, hospitals, and other partners.
Office and contact details
DNA Labs Kenya
Complex Office Block, 1st Floor, Nova Likoni Mall
Mombasa, Kenya
Phone: +254 746849631
Email: info@dnalabskenya.com
We treat health and genetic data as sensitive personal data and handle it in line with applicable Kenyan data‑protection and digital‑health laws.
2. Information We Collect and How We Use It
We may collect:
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Identification and contact details: name, date of birth, sex, phone, email, address, national ID or passport (especially for legal or immigration tests).
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Medical and health information: clinical history, family history, referral notes, pregnancy details for prenatal tests, and other information needed to interpret your results.
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Genetic and laboratory data: raw DNA data, processed variant data, paternity and relationship markers, quality‑control metrics, and final reports.
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Technical website data: IP address, device/browser type, and usage statistics through cookies or similar tools.
We use this information to:
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Receive and process test orders, collect samples, and generate accurate laboratory results.
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Interpret findings and issue reports to you and/or your healthcare provider.
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Provide customer support and genetic counseling where applicable.
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Maintain legally required medical and financial records and quality‑control documentation.
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Improve our services and validate new tests, usually by working with aggregated or de‑identified information rather than identifiable data.
Your consent is obtained through signed or electronic forms. For sensitive uses, we may ask separately for consent for testing, for longer‑term data or sample storage, and for any optional research use.
3. Data Sharing, Security, and Storage
We may share your information with:
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Your doctor, clinic, or hospital to coordinate care and explain results.
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Accredited partner laboratories when specialized testing or confirmation is required.
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Couriers and logistics providers solely to transport samples and related paperwork securely.
We do not sell your data to insurance companies, employers, schools, or other non‑medical organizations, and we do not use your identifiable genetic data for advertising or consumer profiling.
To protect your information, we use measures such as:
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Secure laboratory and IT systems with role‑based access controls.
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Encryption for data in transit and, where appropriate, at rest.
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Physical security of laboratory and records areas.
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Staff training, confidentiality agreements, and internal policies on data handling.
Your data may be stored on secure systems in Kenya and, where necessary, with reputable international service or laboratory partners under contractual safeguards.
4. Retention, Samples, and Your Rights
We keep personal, health, and laboratory data for as long as needed to:
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Provide your test and any follow‑up services.
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Comply with medical‑record and legal retention requirements.
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Handle audits, quality checks, and potential disputes.
After testing, your biological sample (such as blood or swab) may be:
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Stored for a defined period for verification, repeat testing, or requested additional tests.
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Retained longer if you have consented to extended storage or research.
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Destroyed according to documented laboratory procedures once no longer needed or required.
Subject to legal limits, you may:
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Request copies of your reports and, where feasible, certain raw genetic data.
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Ask us to correct inaccurate personal information.
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Request deletion or restriction of some data, or destruction of stored samples, where not required by law.
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Withdraw optional consent for research or non‑essential data use going forward (data already used in completed research or anonymized analyses generally cannot be removed).
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Opt out of marketing and non‑essential communications at any time, while still receiving important messages about your tests and safety.
Requests can be made using the contact details given above, and we may need to verify your identity.
5. Government Requests, Family, Changes, and Contact
We will only share your information with government authorities or law‑enforcement agencies when legally required (for example by a court order) or where necessary to protect life or safety, and we will limit disclosure to what is strictly necessary.
We do not automatically share your results with relatives, insurers, or employers. You may choose to share your own reports with them. In some hereditary conditions, your doctor may advise you to inform at‑risk family members, but that discussion is normally between you and your healthcare provider.
We may update this Privacy Policy from time to time to reflect legal changes or updates in our services. When important changes are made, we will update the date on the page and, where appropriate, provide an additional notice.
For any questions about this Privacy Policy, your data, or your rights, please contact:
DNA Labs Kenya – Data Protection Contact
Email: info@dnalabskenya.com
Phone: +254 746849631